id username date time status 2927941959 iwmwlive 30/07/2009 11:19 Discussing how Joe's plenary #p2 helps us to think about frameworks for considering how to improve services #iwmw2009 2906726187 chrislimb 29/07/2009 09:52 #iwmw2009 #p2 Good that web technology can come to the rescue so quickly 2906720090 lyndabewley 29/07/2009 09:51 #iwmw2009 #p2 3rd party suppliers have the time, resources and level of focus needed to be agile. Big challenge for HE service providers. 2906680822 webpackets 29/07/2009 09:47 #iwmw2009 #p2 IT services need to be able to respond rapidly in order to become enablers and not blockers - that's a real challenge 2906680049 mecb 29/07/2009 09:47 How do we change HE IT training to online net culture, agile use of external apps and still manage digital resources #p2 #iwmw2009 2906661316 mecb 29/07/2009 09:44 IT training for HE staff seems stuck at point and click MS Office training which most people wrongly feel they don't need #p2 #iwmw2009 2906659266 spellerlive 29/07/2009 09:44 #iwmw2009 #p2 roundup: good theory well presented but not sure that real benefit can be deliverd this way. Cardiff have a good reputation. 2906658019 MikeNolanLive 29/07/2009 09:44 "The idea of an IT department saying "thou shalt not" should be dead" #iwmw2009 #p2 2906654821 iwmwlive 29/07/2009 09:44 If there's competition between internal and external tools, we need to talk to users to understand why they use external tools #iwmw2009 #p2 2906653319 scruffian_peej 29/07/2009 09:43 #iwmw2009 #p2 payroll data in a Google data centre, what are you on Brian? 2906630341 spellerlive 29/07/2009 09:41 Ah, so it was all @briankelly was it ;) #iwmw2009 #p2 2906628962 iwmwlive 29/07/2009 09:40 response to @webpackets there are generic transferable skills/literacies that we can use to help users move across these tools #iwmw2009 #p2 2906602334 webpackets 29/07/2009 09:37 #iwmw2009 #p2 how does the rapid turnover and buzz of third party solutions impact on this approach? 2906595851 iwmwlive 29/07/2009 09:37 Any questions for Joe Nicholls following this talk? #iwmw2009 #p2 2906588760 iwmwlive 29/07/2009 09:36 Staff development and education are crucial to move to a new, agile working environment, capitalising on outside tools #iwmw2009 #p2 2906585800 mecb 29/07/2009 09:35 Yet again - HE staff development in net awareness and culture is crucial and a real challenge. #p2 #iwmw2009 2906580560 webpackets 29/07/2009 09:35 #iwmw2009 #p2 I agree in principle - we find people struggle with engagement - making time to learn versus just getting through the day job 2906565276 iwmwlive 29/07/2009 09:33 We need to understand the value of external tools and maintain a cycle of communication with researchers/students enable them #iwmw2009 #p2 2906560733 spellerlive 29/07/2009 09:33 But do they want to be educated? #iwmw2009 #p2 2906544539 iwmwlive 29/07/2009 09:31 Being a service provider is not sufficient - you need education for the user and understanding of the requirements #iwmw2009 #p2 2906534529 iwmwlive 29/07/2009 09:30 As technologists, we tend to focus just on the tools, rather than the task as a whole and what the user is trying to do #iwmw2009 #p2 2906519978 iwmwlive 29/07/2009 09:28 Basic data related activities: seeking, retrieving, managing, manipulation, creation, dissemination and exchange #iwmw2009 #p2 2906517146 spellerlive 29/07/2009 09:28 You have to assume that people work in a structured logical manner if you want to apply this to IT services #iwmw2009 #p2 2906514550 chrislimb 29/07/2009 09:27 #iwmw2009 #p2 Thanks for pointers to slides 2906505631 spellerlive 29/07/2009 09:26 It looks a bit like GTD - break everything down to the atomic actiion level #iwmw2009 #p2 2906499845 mecb 29/07/2009 09:26 @chrislimb I agree! They're linked at the bottom of http://is.gd/1SmGL #p2 #iwmw2009 2906489201 iwmwlive 29/07/2009 09:24 Most development is done on the core systems - payroll, HR etc - whilst the education focus is heavier outside #iwmw2009 #p2 2906479551 webpackets 29/07/2009 09:23 #iwmw2009 #p2 I like the analogy - making the membrane around the university permeable to engage and exploit third party info and tools 2906470627 spellerlive 29/07/2009 09:22 @mikenolan - sounds like he needs an Edge Hill job to me! #iwmw2009 #p2 2906467052 iwmwlive 29/07/2009 09:22 Cardiff has been looking at ways to make the membrane between the university and the outside web more permeable #iwmw2009 #p2 2906461378 chrislimb 29/07/2009 09:21 #iwmw2009 #p2 Access to the slides would be very useful with this talk - quite a lot of detail 2906459280 iwmwlive 29/07/2009 09:21 when encouraging social networking tools within the university it is important to be mindful of a walled garden tendancy #iwmw2009 #p2 2906446859 iwmwlive 29/07/2009 09:20 there is a demand for services to be managed to deliver both the core and chore elements of researchers' jobs #iwmw2009 #p2 2906432068 iwmwlive 29/07/2009 09:18 everyone has an individual spectrum of services and tools they use, but when they collaborate this changes #iwmw2009 #p2 2906430442 webpackets 29/07/2009 09:18 #iwmw2009 #p2 "What is it we can do to enable them to do their work" an admirable approach but do you ever get a consistent answer? 2906426606 MikeNolanLive 29/07/2009 09:17 View of the Personal Learning Environment. #iwmw2009 #p2 http://twitpic.com/c02y1 2906418675 iwmwlive 29/07/2009 09:16 its worth looking at the personal view of the modern working environment - including the internal layers and outside services #iwmw2009 #p2 2906411966 mecb 29/07/2009 09:16 Remote working via live stream of #p2 at #iwmw2009 from food on3 - eduroam joy 2906407386 iwmwlive 29/07/2009 09:15 outside the university is phenomenal capability and opportunity on the web that is not being capitalised upon #iwmw2009 #p2 2906397103 iwmwlive 29/07/2009 09:14 around this the VLE/VRE layer, but it is a continuum - people depend on these tools and services to do their jobs #iwmw2009 #p2 2906381723 iwmwlive 29/07/2009 09:12 Around this core are layers, including managed learning environment and managed research environment #iwmw2009 #p2 2906372128 iwmwlive 29/07/2009 09:11 The modern working environment has core web services - potentially commodity services #iwmw2009 #p2 2906370951 spellerlive 29/07/2009 09:11 JISC e-framework? Blimey did that ever do anything? #iwmw2009 #p2 2906357034 iwmwlive 29/07/2009 09:10 Challenged to think about the impact of external vs internal services with a holistic approach to service provision #iwmw2009 #p2 2906255385 iwmwlive 29/07/2009 08:58 Find the slides for #iwmw2009 #p2 at http://tinyurl.com/neqq8k 2906247946 iwmwlive 29/07/2009 08:57 The first plenary of the day - Servicing "Core" and "Chore" - is about to start #iwmw2009 #p2