Milly Shaw from the University of Sunderland described their recent experiments with student bloggers, who were encouraged to blog about university life as a way of demonstrating authentic university life to prospective students in their Lives Online project.

Claire Gibbon from the University of Bradford described her department’s efforts to make themselves known within the institution and the local community as expert advisors on social media, which has involved running social media surgeries for staff and local community groups to help bring them onto campus.

Duncan Ireland from the University of Strathclyde described the activities of the Scottish Regional Group, which has been meeting informally every 3-4 months as a result of bonds forged at previous IWMW events. They often meet to discuss specific topical issues and collect together just prior to or immediately after IWMW each year to help extend the conversations associated with the event.

Miles Banbery from the University of Kent described work at this year’s event which has led to the establishment of an ongoing collaborative document designed to pull together ideas about how to maximise institutional webmaster impact. The hope is that this will prove to be a valuable resource to the community going forward, and to which they can all contribute.

And finally, Christopher Gutteridge demonstrated what his team has been doing with cookie data for the catering department at the University of Southampton, showing what can be done with linked data. Their exploits are all documented at their department blog, which was inspired by previous IWMW events. Chris emphasised the need to encourage each other to blog more, especially by commenting.

Brian drew attention to the new UK HE Web Professionals LinkedIn group that was started as a result of discussions at this year’s event, and the launch of the Institutional Web Team blog aggregator. Both of these things are designed to help support the community throughout the year so that the energy and ideas generated at IWMW11 are not lost when everyone returns to their day jobs.

With the event Twitter stream was a-buzz with discussion about the formation of further regional groups and collaborations, Brian and Marieke formally brought IWMW11 to a close.

“	Hamilton: Web 2.0 changes the relationship between the university, its academics and its users #iwmw11 #p6
	iwmwlive July 27, 2011

“	Hamilton: Loughborough has been playing with a wired, hired and fired traffic light system to judge what tools to look at #iwmw11 #p6
	iwmwlive July 27, 2011

“	Hamilton: Their institutional web 2.0 guidelines are available as a shared Google doc to crowdsource ideas #iwmw11 #p6
	iwmwlive July 27, 2011

“	Hamilton: Aiming to build up a portfolio of practical case studies to help pass on lessons about using these tools #iwmw11 #p6
	iwmwlive July 27, 2011

“	Hamilton: Demonstrating the my.Lboro student portal – which helps to slip messages in that we might not otherwise get to promote #iwmw11 #p6
	iwmwlive July 27, 2011

“	Hamilton: There is a tendency to assume that all web 2.0 things will be free. Ning’s £20 per year fee was seen as too high! #iwmw11 #p6
	iwmwlive July 27, 2011

“	Hamilton: It’s easy to forget the people we’re talking to don’t necessarily know about online tools we use i.e. Google Forms #iwmw11 #p6
	iwmwlive July 27, 2011

“	Hamilton: Nod to @psychemedia & his work with Google spreadsheets -should web managers be expected to know how to do this stuff? #iwmw11 #p6
	iwmwlive July 27, 2011

Beware of Speed

Martin concluded with a warning designed to keep us on our toes and make us consider the speed at which Web 2.0 tools evolve:

“	Hamilton: Internet years are very strange things. #iwmw11 #p6
	iwmwlive July 27, 2011

“	Nice to have a insight into Loughborough’s student portal. #iwmw11 #p6
	sharonsteeples July 27, 2011

“	Haven’t noticed digital literacy increasing as tools get easier – but easier for ppl to do things badly. #iwmw11 #p6
	j4 July 27, 2011

“	We need to have an opinion about Google + as people will ask US about it. #iwmw11 #P6
	PlanetClaire July 27, 2011

“	#iwmw11 #p6 key takeaway from Martin Hamilton’s talk – have a play with Google+
	psm0726 July 27, 2011

“	Web 2.0 policy? Sigh. Do we also have a paper policy, whiteboard policy, biro policy…? #iwmw11 #p6
	j4 July 27, 2011

“	Embedding 3rd Party services we need to consider reputation, message and dependability #iwmw11 #p6
	Ruth_Q July 27, 2011

View this presentation on Slideshare.

“	Hawking: HEI are businesses. Everyone who runs a business needs to maintain and increase revenue, & increase productivity #iwmw11 #p4
	iwmwlive July 26, 2011

“	Hawking: Demonstrating the importance of query completion and how structured completions can help guide visitors #iwmw11 #p4
	iwmwlive July 26, 2011

“	Hawking: Structured completions do not require the suggestions to start with the same letter #iwmw11 #p4
	iwmwlive July 26, 2011

“	Hawking: There is an opportunity in running a search interface to help adapt your results to the visitor’s region #iwmw11 #p4
	iwmwlive July 26, 2011

“	Hawking: Search can help in image & marketing. Websites are vital to university marketing. Search is essential to web experience #iwmw11 #p4
	iwmwlive July 26, 2011

“	Hawking: Search helps to integrate a disparate presence. Its not always preferable for research outputs to be in corporate style #iwmw11 #p4
	iwmwlive July 26, 2011

“	Hawking: Search can help improve staff efficiency by helping them to locate policies, procedures and contacts more effectively #iwmw11 #p4
	iwmwlive July 26, 2011

David Hawking presenting at IWMW11

Hawking introduced us to the term “searchmaster” and advocated that any institutions that is serious about maximising the value of its web presence and improving user experience should have someone specifically responsible for their search interface.

“	Hawking: Every organisation has a webmaster. Do you have a search master? #iwmw11 #p4
	iwmwlive July 26, 2011

“	Hawking: You need to monitor how well the search is working on your site and tune it #iwmw11 #p4
	iwmwlive July 26, 2011

“	Hawking: Tools for a search master: autocompletion, did you mean, query blending and ” best bets” linking to external services #iwmw11 #p4
	iwmwlive July 26, 2011

“	Hawking: Test popular searches and business critical searches to find optimal settings #iwmw11 #p4
	iwmwlive July 26, 2011

“	Hawking: Search effectiveness is a two-way street. Search and Publishing are in a symbiotic relationship #iwmw11 #p4
	iwmwlive July 26, 2011

“	Hawking: Demonstrating the “Emmottiser” to explain why a certain page appeared at a certain ranking and help improve content #iwmw11 #p4
	iwmwlive July 26, 2011

“	Hawking: Demonstrating the “accessoriser” to automatically check a page for compliance with accessibility standards #iwmw11 #p4
	iwmwlive July 26, 2011

“	Hawking: Effective search can help make a HE institutions more attractive, successful and productive #iwmw11 #p4
	iwmwlive July 26, 2011

Hawking’s presentation elicited the following reaction from the audience….

“	Targetted search e.g presenting different results dependent on visitor profile sounds interesting #iwmw11 #p4
	alison_smyth July 26, 2011

“	I have also spent time with Prof of Inconsequential Studies explaining why their site doesn’t score for terms they don’t use. #iwmw11 #p4
	mikeywil July 26, 2011

“	Need a search engine with integrated PayPal button allowing departments to pay me for listings. #iwmw11 #P4
	MikeNolan July 26, 2011

“	Good idea – appoint a Searchmaster for the institution – #iwmw11 #p4
	mecb July 26, 2011

“	People don’t use ‘wrong’ search terms, invariably uni websites use jargon and unhelpful language #iwmw11 #p4
	millyshaw July 26, 2011

You can view Hawking’s presentation in full on Vimeo

I thought it would be interesting and fun to make my plenary session at IWMW11 a bit more interactive than simply me standing up and waffling in front of a bunch of slides. Here’s a few words about what I did and how I did it, plus some feedback from the interactive parts of the talk, and a few observations about this year’s IWMW event.

What’s with those slides?

In the interest of open standards and interoperability I’ll also just take the opportunity to note that my slides are an HTML5 document. This works very nicely in Chrome, Safari and Firefox but has problems with Internet Explorer. In fact, on the lectern PC at IWMW (running IE7) it rendered as a blank screen… I would have expected IE9 to work OK, and this leads me to suspect that my HTML is a bit, well, suspect.

I’ve found that my presentation style has increasingly been shifting from tools like PowerPoint (and Prezi) to showcasing web material. The upshot of this has been that a typical presentation from me has often consisted of me running through a series of browser tabs to illustrate some general point or demonstrate some new facility. Like many of you reading this I came across the html5rocks.com site, and thought “hey, this could be quite a nice way of adding a bit of structure”. It also has the added attraction of packaging up my collection of hyperlinks into a vaguely coherent whole.

If the idea of writing your presentation in HTML makes you think back to the likes of LaTeX (or even SliTeX), then don’t despair – it’s not that hard. For example, here is some HTML:

And here is the end result:

I have to apologise in advance for my choice of styles etc – deep down inside I’m a Web 1.0 kind of guy. It’s actually over 18 years since I put up my first web server, which is in some ways quite an alarming thought.

Interaction via Twitter

When you are speaking in front of a group of 168 people as at IWMW, it’s difficult to have a dialogue. This is something I do occasionally when speaking at conferences and workshops, and I have a great deal of sympathy for University lecturers trying to work with groups of as many as 250 students on a routine basis.

Like many people, at Loughborough we have been experimenting with technology like the excellent voting handsets from Turning Point. Whilst the voting handsets are pretty neat, I suspect that the most tractable approach to engaging with large groups is through the technology that everyone already carries around with them, smartphones in particular.

In the IWMW context it was clear that the vast majority of delegates were using Twitter already. Delegates typically had one or two Internet capable devices on their persons – in some cases significantly more! So, I thought it would be interesting to experiment with a polling approach with results embedded live on my slides, and using Twitter to share the URL of the poll site. Several such services exist, and TwtPoll seemed particularly well suited for my purposes.

To ensure that there would be something for people to see when I initially ran through my slides (and to avoid the embarrassment of a poll with no responses) I publicised the polls before the day of the talk. As Twitter aficionados will know, a carefully chosen hash tag can be helpful to stimulate a dialgue both before and after an event, and this was invaluable for the “amplified” event I organized earlier this year, the Google Apps for Education UK User Group (guug11).

So here’s the result of my first TwtPoll. This asked people whether their organization had a Web 2.0 policy:

In the IWMW context it was particularly interesting to me that some attendees didn’t know the answer to this question, and some were “rigorously enforcing” theirs. I followed this up, only to discover that rigorous enforcement in practice meant sitting down for a cup of tea with the person who had transgressed – not quite the Spanish Inquisition that I had pictured.

Should I be disappointed that only 28 out of 168 delegates (17%) bothered to vote? I don’t think so – that’s a whole lot more engagement than we would have had otherwise, and the nuanced results would be difficult to gauge from a simple show of hands. More importantly, it also stimulated some discussion and broke up what might otherwise have been a much duller presentation!

I also asked people who curated their institutional presence on Twitter, Facebook etc – and in particular what would happen if someone replied to an institutional Tweet. Here are the results from that poll:

Again I was particularly interested in the outlying cases, although it was notable that all the respondents indicated that they had some form of institutional presence on Twitter. In the current climate of “downsizing” and in some cases redundancies, I wondered how many institutions had a single person in the invidious position of having to handle any queries that might come in from parents, prospective students, and so on. It’s easy to see how this could cause problems (holidays, sick leave etc), and that “me” could quickly turn into “nobody”.

Leading by Example

In my IWMW talk I presented some examples of areas where we have working to gather examples of good/best practice of Web 2.0 at Loughborough. This will include a range of services, such as Twitter, Facebook and YouTube. My aim is that this work will also take in institutional use, use by departments and research groups, and personal use – e.g. by academics to promote their research and teaching activities.

We are hoping to capture both examples of tricks and techniques that have worked for people, and the lessons that they have learned from the experience. I expect that there will be a mixture of positive and negative feedback. Here are a few indicative examples, some more prosaic than others:

• Don’t make “friends” with all your students on Facebook!
• Remember that Twitter replies are public!
• Decide whether you are using the service in a personal capacity (e.g. my blog at martinh.net) or an institutional capacity – very relevant now that we have institutional Live@edu and Google Apps accounts
• Know where you stand regarding Intellectual Property rights to any material that you would like to share openly on the Internet
• Be sure to check the provenance of any Internet sourced material that you would like to use in your teaching – e.g. Creative Commons licensed content and Open Educational Resources from JorumOpen and Xpert are of particular interest here
• Budget for “freemium” type services, and anticipate future expenditure – e.g. Ning subscription model
• Have an exit strategy in the event that the site or service you plan to use ceases to trade, e.g. downloading SCORM objects from myUdutu

As we trial Google Apps for staff at Loughborough, the distinction between personal use of the service and an institutionally supported version of the service is very interesting to me. Picking up the earlier example, our staff users are now able to use all 60-odd “consumer” Google services including Blogger and Picasa with their institutional identities. This is exceedingly convenient, however an individual (say) blogging in a personal capacity might well prefer to use a service that wasn’t too closely tied to any one institution.

This is a topic that I’ll return to as we gather feedback from staff on their use of Google Apps – check out the Google Apps section of my blog, or come to my talk at ALT-C 2011 to hear more.

my.Lboro

I’m also pleased that our student portal site, my.Lboro, has been well received by students, with some 600 users since we soft launched earlier this Summer. my.Lboro aims to pull together a range of information relevant to students in their everyday existence at Loughborough that was previously hard to find or even inaccessible online.

We are starting from something of a “green field” because Loughborough’s previous portal work has been quite limited in scale and quite domain focused. As a byproduct, we have been able to take advantage of the best of Web 2.0 technologies. Here’s what the my.Lboro site looks like, for anyone who’s interested (click to enlarge):

A lot of what we are doing with this site is actually driven by RSS – as we progress in our implementation of the Terminal Four Site Manager CMS, each of the University’s departments, research groups, support services etc has the opportunity to curate its own RSS feeds. A few of the existing feeds (including general student notices, Students Union News and Events, Library and IT Services news) are gathered together on the my.Lboro site to form a default set of newsfeeds for students:

I expect that over time we will end up with a range of widgets that display individual RSS feeds in slightly different ways, so that there is some opportunity for differentiation. Here is an early example of another RSS powered widget that we have developed to highlight Professional Development training courses. This one will be particularly relevant as we come to trial my.Lboro with staff later this year:

We have also developed widgets using the APIs provided by third party services including Facebook, Twitter, Tumblr and Google – you may have noticed the Google Docs widget on the full size screen dump above. Here’s a sample of the sort of output you will see via our Twitter widget:

If this interests you, keep an eye on my blog for further updates on my.Lboro.

“The Takeaway”

So far, so good – but what did I personally take away from IWMW11?

I have a particular interest in digital literacy (and would note in passing that JISC are starting up a major new activity in this area), and I find it interesting to consider the extent to which technologies that technologists take for granted have permeated into institutional culture. As I said at the start of my talk, my intuition is that most institutions are still feeling their way with “Web 2.0″, and that this is par for the course for any technology that is only a few years old.

I’m also fascinated to see the extent to which the neophiles and early adopters amongst us take up a new technology. In my talk I quote Bill Gross, one of the Twitterati, noting that in a month he has acquired as many Google+ followers as he did in four years on Twitter. Are these people all early adopters? Would they have jumped onto any new bandwagon?

In the context I asked IWMW delegates about their use of Google+, with the results shown below. As Sid quickly spotted, this emphasis also helped to make my talk seem bang up to date! This poll had the best response rate, with 38 votes out of 168 (23%), and people clearly valued the ability to share in a granular way. Interestingly, when I repeated this poll on Google+ there was a tie between question E (apprecation of sharing granularity) and F (“but I mostly post public stuff anyway”), so we may be deceiving ourselves to an extent.

Where Google+ is concerned, neophytes might not have been aware that “Circles” are for personal use only – i.e. you can’t create an “IWMW” Circle which other people are then able to use. I hope that Google’s new found emphasis on social features means that they are able to provide enough glue to link Google Groups with Google+ as a sharing destination. We’ll see what happens about that…

Alarmingly, my prediction that Google+ Hangouts would turn into ChatRoulette has already been validated by PlusRoulette.

Outside of my own immediate interests I was very taken by Brian Kelly’s demonstration of Bambuser as a way of very cheaply amplifying an event by live streaming using ordinary consumer grade mobile phone technology. See below for a demo produced using Brian’s Android phone, which we passed around the room as he talked. I particularly liked the way that the Bambuser video was live streamed, but also available to view after the event. Very nice!

At Loughborough we have a full strength lecture capture system (“ReVIEW”, based on Echo360), and have also been active participants in the Steeple community, which is working with the Opencast Matterhorn project to develop an open source lecture capture system. I’ve often thought that it would be interesting to complement this by encouraging students to record their own take on lectures, and Bambuser makes this sort of thing laughably simple. Caveat emptor, though, and do be sure to check out the sound quality on this recording…

If I had to pick one other highlight from a very exciting and diverse programme, it would be the contributions from Chris Gutteridge and Dave Challis on open data. This is of particular interest to me because of our JISC Kit-Catalogue project, which is developing a system that institutions can use to catalogue and provide an open data feed of their equipment and facilities.

Kit-Catalogue is part of the JISC Greening ICT initiative, although something of an unusual project – the more typical activities are around data centre power and cooling, power management in PC labs, and suchlike. There has been quite a bit of interest both nationally and internationally in Kit-Catalogue, and from some of our strategic partners – who we already share facilities and equipment with. It will be very exciting to see the new possibilities that emerge as a byproduct of this awareness raising, and whether we are able to save money by sharing facilities on (say) a local or regional basis.

I have to leave the last word to Chris, though, and his excellent exposition on finding cookies at the University of Southampton via the Grinder software – and note that I’m not talking about the EU Directive on Cookies here!

PS You’ll need to skip 35 minutes into the video

Tom Franklin from the University of Manchester and Franklin Consulting discussed some of the issues that need to be addressed if you want to use activity data to inform your work.

Tom began by discussing the uses of activity data, some of which are good, and some of which are bad…

“	Franklin: Credit card companies use activity data to detect fraud, so it’s not all bad #iwmw11 #p3
	iwmwlive July 26, 2011

“	Franklin: Discussing how activity data can help with student recruitment. What are prospective students doing on your site? #iwmw11 #p3
	iwmwlive July 26, 2011

“	Franklin: We can use activity data to enhance student retention and improve success by looking how successful students behave #iwmw11 #p3
	iwmwlive July 26, 2011

“	Franklin: Spotting patterns in student activity helps to provide feedback and encourage those to undertake activities to improve #iwmw11 #p3
	iwmwlive July 26, 2011

“	Franklin: Activity data can be used to create an Amazon-style recommendation system to increase discovery of research papers #iwmw11 #p3
	iwmwlive July 26, 2011

“	Franklin: University of Huddersfield show correlation between the number of books borrowed from the library and degree grade #iwmw11 #p3
	iwmwlive July 26, 2011

“	Franklin: Students want to know how to move from one grade to another, so analysis of this activity data could really help them #iwmw11 #p3
	iwmwlive July 26, 2011

“	Franklin: Some of the things that get in the way include getting consent, data sharing, anonymisation & collection purposes #iwmw11 #p3
	iwmwlive July 26, 2011

“	“@the_web_guru: Privacy concerns with collecting /using activity data? #iwmw11 #p3″ <<< was just thinking this!
	MikeNolan July 26, 2011

“	Data analysis good, however… you need permission to collect, mechanisms to collect, storage and retrieval #iwmw11 #p3
	mecb July 26, 2011

View this video on YouTube.

“	Contentious stuff around data mining in #iwmw11 #p3. Valid concerns raised from audience. To what extent should education mimic commercial?
	lisapr1ce July 26, 2011

“	Franklin: Costs of collecting the data are low, & there are some real benefits, so determine those benefits & argue for funding #iwmw11 #p3
	iwmwlive July 26, 2011

“	Big theme of data today. Very much an issue for us and one that a lot of institutions are, no doubt, currently grappling with. #iwmw11 #P3
	PlanetClaire July 26, 2011

“	#iwmw11 In Catalonia we have some (nonpublic) data on consulting Ph.D. Theses and repository. #iwmw11 #p3 Sometimes analysis provided
	q5x July 26, 2011

“	Library usage correlates to student success/retention? Hmmm…too simplistic? #iwmw11 #p3
	mancypino July 26, 2011

“	Wow – Huddersfield Uni book borrowing mapped against degree result. Frightening! #iwmw11 #p3
	mecb July 26, 2011

View Amber’s slides on Slideshare.

Amber blogged before her talk to outline some of the ideas she would be exploring. Here’s a snippet of that post, which has attracted some interesting comments so far…

Marketing and other dirty words : Information Environment Team

I have been thinking a lot recently about how to move beyond the rhetoric of “open equals good” towards identifying where open approaches help us meet key business cases. A notable quote from the Power of Open book launch was that “open isn’t a business model, its a part of a business model”. [Read More]

“	Thomas: How relevant are open access, open educational resources, open practice, open data and open innovation to your day jobs? #iwmw11 #p2
	iwmwlive July 26, 2011

“	Thomas: A lot of people pursuing open ways of working – we need to connect those activities to the university web services #iwmw11 #p2
	iwmwlive July 26, 2011

“	Thomas: We need some kind of bridging between the language of value and the language of the markets (the dirty words) #iwmw11 #p2
	iwmwlive July 26, 2011

“	Thomas: Departments will start becoming more demanding of web teams to help them collect information for the REF #iwmw11 #p2
	iwmwlive July 26, 2011

“	Thomas: It’s not just about getting people registered, it’s about avoiding drop outs so it will be important to target marketing #iwmw11 #p2
	iwmwlive July 26, 2011

“	Thomas: How many universities have a blogroll of blogging academics? Or links to their Slideshare accounts etc? #iwmw11 #p2
	iwmwlive July 26, 2011

“	Thomas: There is an appetite to enhance research publications and help academics to make a big splash #iwmw11 #p2
	iwmwlive July 26, 2011

“	Thomas: We can link the world of values & the world of the market by making the most of the web through linking, APIs, feeds etc #iwmw11 #p2
	iwmwlive July 26, 2011

“	Thomas: We need to support the institution around the key things that it needs to do. Become the teddy bear in the suit #iwmw11 #p2
	iwmwlive July 26, 2011

Reactions

Here are some of the comments that Amber elicited from the audience via Twitter…

“	#iwmw11 #p2 Lots of things covered there, harder to take onboard all the detail
	ash_28 July 26, 2011

“	Should really work with the Library team to harness the data they have to support work of the web team (& vice versa). #p2 #iwmw11
	mancypino July 26, 2011

“	I really like the idea of enhanced research publications by @ambrouk #iwmw11 #p2 Academics should embrace this!
	q5x July 26, 2011

“	I want to be a fuzzy kitten in a suit, not a teddy bear #iwmw11 #p2
	sharonsteeples July 26, 2011

Further responses to this presentation, including video footage and a session summary will be available shortly.

“	Sidhu: It is important to put a value on what we do in the current environment #iwmw11 #p1
	iwmwlive July 26, 2011

“	Sidhu: “What if the data shows us in a bad light?” Answer: the data is out there, so if you don’t do it, someone else will #iwmw11 #p1
	iwmwlive July 26, 2011

“	Sidhu: We should be ahead of the curve. Get the information out there so you’re not a sitting target #iwmw11 #p1
	iwmwlive July 26, 2011

“	Sidhu: If you are automatically emailing reports to people, you are spamming them. You are creating a negative feel #iwmw11 #p1
	iwmwlive July 26, 2011

“	Sidhu: We have so much information coming in that we want to automate, but if it’s not processed, it’s just garbage #iwmw11 #p1
	iwmwlive July 26, 2011

“	Sidhu: For online information to be meaningful, it needs to be combines with offline information, for which we need new models #iwmw11 #p1
	iwmwlive July 26, 2011

“	Sidhu: The problems with online data: the language, it’s automated, it’s dislocated from business and it’s badly designed #iwmw11 #p1
	iwmwlive July 26, 2011

“	Sidhu: Provide the information people actually want & make sure you don’t try to do too much in 1 summary. Ask what’s relevant? #iwmw11 #p1
	iwmwlive July 26, 2011

“	Sidhu: It is important to project additional revenue using the data you have to justify your value #iwmw11 #p1
	iwmwlive July 26, 2011

“	Sidhu: It’s important to calculate the potential worth of a website visit from a country & compare to offline recruitment cost #iwmw11 #p1
	iwmwlive July 26, 2011

Reactions

“	#iwmw11 #p1 key takeaway from Sid’s talk: not stats but interpretation of stats; keep ahead of the curb, playing catchup dangerous.
	psm0726 July 26, 2011

“	#iwmw11 #p1 Excellent starting session to get people thinking!
	ash_28 July 26, 2011

“	Lovely infographic interpretation of uni of Strathclyde’s international student web stats #iwmw11 #p1
	sharonsteeples July 26, 2011

“	Looking at statistics defines what kind of university you are. @rssidhu #iwmw11 #p1
	q5x July 26, 2011

“	Pretty impressed by the web stats panel @rssidhu is demonstrating at#iwmw11 #p1. So… how do you make one of these things? Anyone? Anyone?
	kammer July 26, 2011

“	I question the useful offline equivalent costs since online is main channel for many unis #iwmw11 #p1
	suchprettyeyes July 26, 2011

“	Excellent opening talk #iwmw11 #p1. Thanks Sid
	sharonsteeples July 26, 2011