id username date time status 2912754508 cgutteridge 29/07/2009 17:59 #iwmw2009 #p7 FTW-We can find out roughly how many new websites we have had this year by looking at vhost configs in SVN. http://is.gd/1SVyQ 2911768429 iwmwlive 29/07/2009 17:01 Don't leave humans doing jobs that computers are really good at #iwmw2009 #p7 2911701013 iwmwlive 29/07/2009 16:57 Don't throw important data away - graph everything you can and keep stats to prove the amount you are doing #iwmw2009 #p7 2911637706 iwmwlive 29/07/2009 16:54 Chris' tip: monitor things beyond your control which make your services unavailable #iwmw2009 #p7 2911611057 iwmwlive 29/07/2009 16:52 How do we spend an hour building a test that means we get alerted when it goes wrong next time? #iwmw2009 #p7 2911555969 j4 29/07/2009 16:49 Two types of monitoring: failure ("tell me when it breaks") & uptime ("how often does it break"). #iwmw2009 #p7 2911553534 AM_Doherty 29/07/2009 16:49 Recall recent flushing out of old non AC domains, ours was courtesy of the Networks Team too #iwmw2009 #p7 2911541783 iwmwlive 29/07/2009 16:48 2 types of monitoring: stuff you care if it breaks and stuff you care how often it breaks #iwmw2009 #p7 2911506300 iwmwlive 29/07/2009 16:46 Waiting for complaints is unprofessional and makes it hard to manage the workload #iwmw2009 #p7 2911468263 davechallis 29/07/2009 16:43 The main requirement for non-ac.uk DNS is for cross institution projects hosted by us, or spinoffs related to research #iwmw2009 #p7 2911465179 iwmwlive 29/07/2009 16:43 Chris advocating a website database: add script to ensure that you have complete contact details & compare with current users #iwmw2009 #p7 2911399074 williamslive 29/07/2009 16:39 #iwmw2009 #p7 The DNS case is one where I think IT can just say no. 2911396051 nettpar 29/07/2009 16:39 Is it fighting a losing battle to put the functionality inside the IR? What about the next 3rd party app around the corner? #iwmw2009 #p7 2911391540 iwmwlive 29/07/2009 16:39 Monitoring where websites and DNS registrations point is essential #iwmw2009 #p7 2911387869 webpackets 29/07/2009 16:39 #iwmw2009 #p7 - we switch it off sites not updated for 24 months and switch it back on if someone complains - it works for us 2911365172 MikeNolanLive 29/07/2009 16:37 Solution to DNS problem: no sites outside edgehill.ac.uk. Period. #iwmw2009 #p7 2911320753 iwmwlive 29/07/2009 16:35 The trick to get people to use IR instead of Slideshare is to create the same functionality at the repository level #iwmw2009 #p7 2911216933 iwmwlive 29/07/2009 16:29 Problems include preserving research resources, particularly as people use more external services like Slideshare #iwmw2009 #p7 2911172600 iwmwlive 29/07/2009 16:26 Create scripts to automate simple tasks to save time #iwmw2009 #p7 2911144736 iwmwlive 29/07/2009 16:24 You have manage expectations - making sure everyone understands what they can expect. If you do it quicker, they're happier #iwmw2009 #p7 2911097965 iwmwlive 29/07/2009 16:21 It is really easy to get distracted running round fixing things like superman #iwmw2009 #p7 2911094349 webpackets 29/07/2009 16:21 #iwmw2009 #p7 - what about supporting student recruitment - that's the majority of what my web team do. 2911072197 iwmwlive 29/07/2009 16:20 Institutional web managers should be facilitating research and teaching, the same as everyone else in a university #iwmw2009 #p7 2911062772 MikeNolanLive 29/07/2009 16:19 We've not got superheros being used as examples - @Mister_Roy would be impressed #iwmw2009 #p7 2911061141 iwmwlive 29/07/2009 16:19 Think one step ahead of the criminals - and the academics! #iwmw2009 #p7 2911042895 iwmwlive 29/07/2009 16:18 Find out what's going on, fix what's not working, expand on what's working and improve ways of knowing what's going on #iwmw2009 #p7 2910996087 iwmwlive 29/07/2009 16:15 Next plenary: 'Practical Web Management" by Christopher Gutteridge. #iwmw2009 #p7