Plenary 5: UK University Website Visibility

Following on the theme of search, Professor Melius Weideman from Cape Peninsula University presented his findings following a study of UK HEI websites from the perspective of a search engine crawler.

Weideman: Usability and visibility are the two motivating factors when judging the success of a website design #iwmw11 #p5
iwmwlive
July 27, 2011

Methodology

To begin, Weideman described the methodology for his study, including some of the assumptions and omissions he made, and the evidence which informed the focus of his study, such as established user behaviours.

Weideman: I couldn’t find out how many universities the UK has! Studied a sample of 38, assuming total population is circa 150 #iwmw11 #p5
iwmwlive
July 27, 2011
Weideman: Most users seem to prefer natural search engine results, rather than paid results, which are seen as ads #iwmw11 #p5
iwmwlive
July 27, 2011
Weideman: 2/3rd of users will click on the first two positions on the search results #iwmw11 #p5
iwmwlive
July 27, 2011
Weideman: There was no method within the available tools to analyse anchor text links, so this was omitted #iwmw11 #p5
iwmwlive
July 27, 2011

Tips

In outlining the criteria he used to assess his sample group of websites, Weideman described best practices for optimising websites for search engines, which provided the audience with the following practical tips to help improve their sites…

Tips for description metatags:

Weideman: Reminding us of the importance of the description metatag. You need a copywriting expert to do this well #iwmw11 #p5
iwmwlive
July 27, 2011
Weideman: A good description metatag will be multiple sentence, keyword rich, well written, and strong uni related #iwmw11 #p5
iwmwlive
July 27, 2011

Tips for title tags:

Weideman: Title tags are important: they appear top left on most browsers. The top left is the most read part of the screen #iwmw11 #p5
iwmwlive
July 27, 2011
Weideman: How many people search for the word “home page” to find your university? Don’t use non-sensical words at the start! #iwmw11 #p5
iwmwlive
July 27, 2011
Weideman: The title tag is prime real estate, so don’t waste characters #iwmw11 #p5
iwmwlive
July 27, 2011
Weideman: A good title tag starts with the full uni name, plus other important key words about the content #iwmw11 #p5
iwmwlive
July 27, 2011

Tips for header tags:

Weideman: Best practice for header tags: one H1 per page, very descriptive, followed by some H2 and H3 #iwmw11 #p5
iwmwlive
July 27, 2011

The Results

Weideman highlighted the universities that came out on top in his analysis of specific criteria, and those which ranked highest overall for visibility across all criteria.

Weideman: University of Warwick came top of the rankings for inlinks #iwmw11 #p5
iwmwlive
July 27, 2011
Weideman: University of Birmingham came top of the results for the quality of their description metatags #iwmw11 #p5
iwmwlive
July 27, 2011
Weideman: University of Liverpool and came top overall for their website visibility, followed by University of Cambridge #iwmw11 #p5
iwmwlive
July 27, 2011

Reactions

Melius’ presentation was very popular given it’s practical, evidence-based tips that informed immediate changes to improve the search visibility of institutional websites.

Here are just some of the things the audience had to say about the talk…

loving th eback to basics metatag analysis of Weiderman – a reminder to keep the key crawlable texts complete and well selected #p5 #iwmw11
suchprettyeyes
July 27, 2011
Good stuff about microcopy and #contentstrategy RT @iwmwliveWeideman: You need a copywriting expert to do this well #iwmw11 #p5
annindk
July 27, 2011
We put page specific info before org name to get more relevant words first – also helps with #a11y says Shaw Trust #iwmw11 #p5
KateLLin
July 27, 2011
Are we optimising our website with the words that people are looking for? #iwmw11 #P5
PlanetClaire
July 27, 2011
Looks like @SalfordUni has a lot of work to do to topple top 10 uni search engine rankings. Drat. #iwmw11 #p5
mancypino
July 27, 2011
#iwmw11 #p5 Excellent talk. Good reminder to go back to the basics for Search Engine Optimisation.
sharonsteeples
July 27, 2011

Further Information

For full details of his research and the top 10 rankings against each of his criteria, Melius’ slides are available in PDF format at the IWMW webpage for his talk.

You can view Melius’ presentation in full on Vimeo.

Posted in Plenaries | Tagged , | 1 Comment

IWMW11 Take Aways: Debbie Nicholson

In this short video interview, Debbie Nicholson from the University of Essex discusses the positive impact that IWMW has made on the work of her team since last year’s event and reflects on the value of this year’s workshop…

View this video on Vimeo.

Posted in Interviews | Tagged , | Comments Off

Collecting IWMW11 Blog posts

It’s great to see so many blog posts about this year’s event. Here are the ones we’ve collected so far:

General

Plenaries


Parallels

Remote Attendance

If you have written a post add a link to it in the comments section.

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Plenary 4: Search Engines in the fight against Institutional Impecuniousness

In his plenary presentation, David Hawking, Chief Scientist at Funnelback, discussed the importance of search for HE websites and how to improve the search experience for visitors.

View this presentation on Slideshare.

Hawking: HEI are businesses. Everyone who runs a business needs to maintain and increase revenue, & increase productivity #iwmw11 #p4
iwmwlive
July 26, 2011

Hawking began his presentation by describing some of the ways a poor search interface can cause frustration, loss of productivity and event loss of revenue for businesses and institutions.

To illustrate how this can be avoided, he demonstrated some of the tools Funnelback have created to improve the search experience, including query completion, structured completions and regional adaptation…

Hawking: Demonstrating the importance of query completion and how structured completions can help guide visitors #iwmw11 #p4
iwmwlive
July 26, 2011
Hawking: Structured completions do not require the suggestions to start with the same letter #iwmw11 #p4
iwmwlive
July 26, 2011
Hawking: There is an opportunity in running a search interface to help adapt your results to the visitor’s region #iwmw11 #p4
iwmwlive
July 26, 2011

Hawking went on to outline why search is important to specifically to universities, given the typical nature of their web presence…

Hawking: Search can help in image & marketing. Websites are vital to university marketing. Search is essential to web experience #iwmw11 #p4
iwmwlive
July 26, 2011
Hawking: Search helps to integrate a disparate presence. Its not always preferable for research outputs to be in corporate style #iwmw11 #p4
iwmwlive
July 26, 2011
Hawking: Search can help improve staff efficiency by helping them to locate policies, procedures and contacts more effectively #iwmw11 #p4
iwmwlive
July 26, 2011
Picture 041

David Hawking presenting at IWMW11

Hawking introduced us to the term “searchmaster” and advocated that any institutions that is serious about maximising the value of its web presence and improving user experience should have someone specifically responsible for their search interface.

Hawking: Every organisation has a webmaster. Do you have a search master? #iwmw11 #p4
iwmwlive
July 26, 2011
Hawking: You need to monitor how well the search is working on your site and tune it #iwmw11 #p4
iwmwlive
July 26, 2011

He suggested strategies and tools for searchmasters, including the new “Emmottiser” and “Accessoriser” tools.

Hawking: Tools for a search master: autocompletion, did you mean, query blending and ” best bets” linking to external services #iwmw11 #p4
iwmwlive
July 26, 2011
Hawking: Test popular searches and business critical searches to find optimal settings #iwmw11 #p4
iwmwlive
July 26, 2011
Hawking: Search effectiveness is a two-way street. Search and Publishing are in a symbiotic relationship #iwmw11 #p4
iwmwlive
July 26, 2011
Hawking: Demonstrating the “Emmottiser” to explain why a certain page appeared at a certain ranking and help improve content #iwmw11 #p4
iwmwlive
July 26, 2011
Hawking: Demonstrating the “accessoriser” to automatically check a page for compliance with accessibility standards #iwmw11 #p4
iwmwlive
July 26, 2011

Hawking concluded by emphasising the importance of search for HE institutions:

Hawking: Effective search can help make a HE institutions more attractive, successful and productive #iwmw11 #p4
iwmwlive
July 26, 2011

Picture 040

Reactions

Hawking’s presentation elicited the following reaction from the audience….

Targetted search e.g presenting different results dependent on visitor profile sounds interesting #iwmw11 #p4
alison_smyth
July 26, 2011
I have also spent time with Prof of Inconsequential Studies explaining why their site doesn’t score for terms they don’t use. #iwmw11 #p4
mikeywil
July 26, 2011
Need a search engine with integrated PayPal button allowing departments to pay me for listings. #iwmw11 #P4
MikeNolan
July 26, 2011
Good idea – appoint a Searchmaster for the institution – #iwmw11 #p4
mecb
July 26, 2011
People don’t use ‘wrong’ search terms, invariably uni websites use jargon and unhelpful language #iwmw11 #p4
millyshaw
July 26, 2011
You can view Hawking’s presentation in full on Vimeo

Posted in Plenaries | Tagged , | 1 Comment

IWMW11 Take Aways: Cress Rolfe

In the second of our series of IWMW11 take aways, Cress Rolfe from Bournemouth University discusses what she got out of IWMW11, including practical solutions to problems she had been grappling with prior to the event…

View this video on Vimeo.

Posted in Interviews | Tagged , | Comments Off

My #iwmw11 Takeaway


I thought it would be interesting and fun to make my plenary session at IWMW11 a bit more interactive than simply me standing up and waffling in front of a bunch of slides. Here’s a few words about what I did and how I did it, plus some feedback from the interactive parts of the talk, and a few observations about this year’s IWMW event.

Continue reading

Posted in Plenaries | 2 Comments

Using a Kindle to help search engine efficiency!

Gary Rowntree, UK Account Manager for Siteimprove Ltd, has written a blog post for us on the results of the SiteImprove competition they ran from the exhibition stand.

*********

Firstly, thanks to the UKOLN team and University of Reading for hosting another great IWMW event. It was great to see so many familiar faces and equally pleasing to see so many new ones.

As most of you will know, Siteimprove were holding a free draw to win a Kindle. Thank you to everybody that took the time to enter and our congratulations go to the winner – James Parry, Web Development and Support Officer at the University of Oxford.

Part of our entry form asked four multiple choice questions about the use of each institution’s internal search. The background to this was a case study Siteimprove undertook with Leeds City Council that demonstrated how some simple changes made to commonly searched terms could generate significant potential savings. Please find a summary of the questions we asked below.

  • Has your institution ever measured the variation in cost between handling an enquiry online versus offline. 88% of you answered no.
  • Do you ever adjust the order of results on your search results page based on the offline enquiries you receive? 81% of you answered no.
  • Do you regularly create sponsored links to promote upcoming events, i.e. open days and graduation? 56% of you answered no.
  • How regularly do you review your internal search engine statistics?

18% selected every 2 weeks.
38% selected every month.
22% selected every quarter.
22% selected less frequently than every quarter.

A more detailed summary will be made available for any person that would like to receive it. Siteimprove are also planning to run two short webinars in August to explain the case study and demonstrate ways in which Universities may be able to make similar changes using their own internal search engine. Those that indicated they would like to take part in the webinars will be contacted with a choice of dates to attend. If there is any person that did not get chance to enter but is interested in learning more about the case study, then please contact info@siteimprove.co.uk for details.

We look forward to seeing you all again at IWMW12!!

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IWMW11 Take Aways: Miquel Duran

We asked a selection of delegates to explain what they found valuable about IWMW11 and to describe the impact that IWMW has had for them and their institutions.

In the first of this series of short video interviews, Professor Miquel Duran from the University of Girona reflects on his first time at IWMW, and draws comparisons between responses to change in UK and Spanish universities. He observes that Spanish universities could learn a lot from the approaches demonstrated at IWMW11…

View this video on Vimeo.

Posted in Interviews | Tagged , | 1 Comment

Plenary 3: Using activity data to support your users

Picture 034

 

Tom Franklin from the University of Manchester and Franklin Consulting discussed some of the issues that need to be addressed if you want to use activity data to inform your work.

 

Tom began by discussing the uses of activity data, some of which are good, and some of which are bad…

 

Franklin: Credit card companies use activity data to detect fraud, so it’s not all bad #iwmw11 #p3
iwmwlive
July 26, 2011

 

He went on to discuss the practical ways in which universities could make use of activity data relating to their sites…

 

Franklin: Discussing how activity data can help with student recruitment. What are prospective students doing on your site? #iwmw11 #p3
iwmwlive
July 26, 2011
Franklin: We can use activity data to enhance student retention and improve success by looking how successful students behave #iwmw11 #p3
iwmwlive
July 26, 2011
Franklin: Spotting patterns in student activity helps to provide feedback and encourage those to undertake activities to improve #iwmw11 #p3
iwmwlive
July 26, 2011
Franklin: Activity data can be used to create an Amazon-style recommendation system to increase discovery of research papers #iwmw11 #p3
iwmwlive
July 26, 2011

 

To put this into context, he cited work by the University of Huddersfield to map library borrowing activity to final degree grade…

 

Franklin: University of Huddersfield show correlation between the number of books borrowed from the library and degree grade #iwmw11 #p3
iwmwlive
July 26, 2011
Franklin: Students want to know how to move from one grade to another, so analysis of this activity data could really help them #iwmw11 #p3
iwmwlive
July 26, 2011

Picture 036

 

He also discussed the issues associated with collecting this data, which generated considerable debate on the Twitter backchannel…

 

Franklin: Some of the things that get in the way include getting consent, data sharing, anonymisation & collection purposes #iwmw11 #p3
iwmwlive
July 26, 2011
“@the_web_guru: Privacy concerns with collecting /using activity data? #iwmw11 #p3″ <<< was just thinking this!
MikeNolan
July 26, 2011
Data analysis good, however… you need permission to collect, mechanisms to collect, storage and retrieval #iwmw11 #p3
mecb
July 26, 2011

View this video on YouTube.
Contentious stuff around data mining in #iwmw11 #p3. Valid concerns raised from audience. To what extent should education mimic commercial?
lisapr1ce
July 26, 2011

 

Tom concluded by emphasising the positive reasons to collect activity data…

 

Franklin: Costs of collecting the data are low, & there are some real benefits, so determine those benefits & argue for funding #iwmw11 #p3
iwmwlive
July 26, 2011

Reactions

Besides the concerns about privacy and changes to the law regarding cookies, here are some of the responses the audience had to Tom Franklin’s presentation…

 

Big theme of data today. Very much an issue for us and one that a lot of institutions are, no doubt, currently grappling with. #iwmw11 #P3
PlanetClaire
July 26, 2011
#iwmw11 In Catalonia we have some (nonpublic) data on consulting Ph.D. Theses and repository. #iwmw11 #p3 Sometimes analysis provided
q5x
July 26, 2011
Library usage correlates to student success/retention? Hmmm…too simplistic? #iwmw11 #p3
mancypino
July 26, 2011
Wow – Huddersfield Uni book borrowing mapped against degree result. Frightening! #iwmw11 #p3
mecb
July 26, 2011

Posted in Plenaries | Tagged , | 1 Comment

B3: The Economical Way to Amplify Your Event

This session “ate its own dog food” by amplifying itself using free tools, including a free live video stream using both Livestream and Bambuser, Slideshare, and a Netvibes page.

People gave a variety of reasons for attending this workshop, but the strongest theme was that web teams are increasingly being asked to support marketing departments to help amplify university open days and graduation ceremonies. Distance learning and the amplification of seminars to make them more accessible were also areas of of interest. Most participants were keen to explore the tools and techniques available.

“Amplified events can enhance face-to-face events by exploiting networked technologies to widen participation to remote participants and ‘time-shifting’ events”

Participants discussed their experiences of amplifying events in groups, including positive stories from web managers who had been inspired by the amplification of IWMW in previous years and have since started to amplify graduation ceremonies using similar techniques. One participant noted that this generated some nervousness from their PR team, who were concerned about inappropriate Twitter results appearing on an official university page. However, this was overcome by filtering certain terms from the search display.

Marieke talked us through some of the tools available, including live streaming services, audio interview tools and photo sharing services. She put these into the context of previous IWMW events, emphasising the importance of tagging materials – whatever they are and wherever they are.

Marieke also discussed the role of webinars and distance learning, citing work at the University of Bath where lectures are being streamed into secondary rooms using Panopto as they could no longer fit everyone into the main lecture room. She noted this had some interesting results, with some students actively preferring to attend the secondary lecture. She also talked us through Elluminate and the various tools that can be used to collate materials, such as Lanyrd.

Brian Kelly

Brian then took over to discuss the economical ways you can amplify your event. This included using Bambuser to stream the session from a mobile device. You can see a recording of this live stream here. He emphasised the need for a clear deployment framework when amplifying an event and a detailed post-event review to help improve the user’s experience at future event. Brian also outlined some of the concerns that surround event amplification, including the risk of things going wrong, managing expectations, ownership and copyright.

He concluded by discussing the toolkit that UKOLN are writing, as part of the JISC Greening ICT project, to help universities offer amplification to reduce the carbon impact of travelling to events. He asked the group for feedback about what they would like to see in this toolkit to help them make practical use of it, once published.

Posted in Parallel Sessions | Tagged , | Comments Off